Return Policy
At Label & Luxe, we offer a 14-day return window starting from the date you receive your item. If you’d like to request a return, please ensure the item is:
- Unworn and unused
- In the same condition as received
- With original packaging and any tags still attached
- Accompanied by proof of purchase
To begin the return process, please email us at labelluxe99@gmail.com. Please note: return shipping costs are the responsibility of the customer.
Damages & Order Issues
We carefully inspect each item before shipping, but if your item arrives damaged, defective, or incorrect, please reach out to us right away. We’ll review the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns on sale items or gift cards.
Exchanges
Need a different item? The quickest way to make an exchange is to return the item and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please reach out to us at labelluxe99@gmail.com.
